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Marketing Title
08/06/2026
Format
08/06/2026
Format
Monday - 10am till 1pm
Not Applicable
Part-Time
BCVLZ016 (2025/2026B)
The Cornerstone - Sulyard Street, Lancaster, LA1 1PX
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Course Information

Course Information
This course has been specifically designed to support learners with their level of assertiveness.

You will explore your own attitudes and how your assertiveness is affected and analyse how your own reactions have an impact on how you deal with situations. Recognise key implications and benefits of assertiveness

You will gain an insight into the reasons why lack of assertiveness occurs. You will then be able to look at ways of how to become assertive.
You will:

Explore a situation in which assertiveness can be used to achieve a desired outcome
Consider a situation in which you may need to be assertive
Look at a way to address the situation

There will be an opportunity to put your learning into practice via group work.
This course can be delivered face to face or online.
You need to have an interest in volunteering and wish to learn how to apply conflict resolution to your role.

You will complete an initial assessment via email.

You should be able to:

Have access to a computer or tablet with an internet connection
Write in complete sentences using capital letters, full stops and question marks
Plan and write in short paragraphs
Identify main points and ideas in a text
Follow verbal and written instructions/including numerical information
This course is free.

A printed LAL certificate of completion can be arranged.
After completing this course you may be interested into progressing into an accredited qualifications such as mentoring, confidence building, or even business admin or AAT.
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