Providing administrative services
An exploration of administrative support, equipment and ICT packages for administrative tasks and the impact of customer service upon businesses.
Principles of business document production and information management
Examining the role of different business documents, the purpose of quality control upon corporate identity and reviewing relevant legislation for retrieval, storage and distribution.
Communication in a business environment
Exploring methods of communication, the role of teamwork and the benefits upon a business.
Employer organisations
Identifying internal and external factors that influence a business, different organisational structures and the features of legal structures that exist within an organisation.
Understand how to develop working relationships with colleagues
Researching the role of conflict management techniques, the importance of buddy systems within organisations and the purpose of feedback upon professional development.
Know how to publish, integrate and share using social media
Identifying the benefits and risks of the use of social media platforms for businesses, governments and social groups, highlighting threats to user safety and how to minimise risks to security and privacy.
Principles of digital marketing
The use of targeted digital marketing within a whole marketing strategy, explaining the purpose of functions such as SEO and CRM and its advantages for a business.
