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Level 2 Certificate in Principles of Customer Service (EQUAL)

Marketing Title
Level 2
Part-Time
BEYL2003 (2026/2027A)
07/09/2026
Format
18/12/2026
Format
Online Provision
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Course Information

Course Information
This course is designed to enable people to gain an overall view of customer service. It will provide you with the skills required by employers to work in a wide range of job roles. You will develop essential knowledge of how to carry out customer service related tasks such as how to manage information and even support events. This is a good all round customer service qualification which will help you gain the basics to support your CV applications across a huge sector of employment opportunities.
You will learn –

The principles of customer service and the delivery

How to effectively understanding customers

Gain an understanding of employer organisations

Explore how to communicate effectively with customers

How to handle customer information

Techniques of how to successfully problem solve

How to develop customer relations
You will be given access to a comprehensive online learning platform which will provide detailed knowledge and information to support their successful completion of each unit. 

Further self-directed research is encouraged to expand learner’s understanding of key topics. 
English and maths would be a benefit at a level sufficient to study level 2. This is due to the amount calculations and written evidence required.

In order to attend the course, learners should be able to follow verbal and written instructions in English at Level 1 and above. Learners will also need a good level of IT skills to be able to access and navigate the learning platform and keep in contact with their personal tutor.

Learners will need access to a computer, laptop or tablet device with access to the internet. 
During the course our teachers will be marking and assessing your work as well as giving you positive and developmental feedback to ensure you are making the uppermost progress. You can also request to speak to one of our teachers to check your progress.

Clear deadlines will be provided for each unit to ensure the qualification is completed within the set time frame. 

Completion and progress on each unit is clearly identified on the learner’s online dashboard. 

Learners will receive regular written feedback throughout the course including opportunities for further development. 
You will be expected to complete a series of online assignments which will be set by our teachers. These will be in units to allow you to work through each one in a streamline manner.

You will be completing work in relation to each unit, which a range of activities and questioning to allow you to demonstrate your knowledge and understanding. You will complete this online using the online platform. 
Customer Service Assistant
Customer Service Adviser
Customer Service Representative
Customer Support Assistant
Client Services Assistant
Call Centre Adviser
Contact Centre Agent
Receptionist
Front of House Assistant
Helpdesk Assistant
Sales Assistant
Retail Assistant
Retail Customer Adviser
Customer Care Assistant
Complaints Handler
Administration Assistant
Business Support Assistant
Sales Administrator
Retail Banker / Banking Customer Service Adviser
Travel Agency Assistant
Estate Agency Assistant / Trainee Negotiator
Following completion of this course you may wish to undertake any of the below courses to support your progression as well as possible aid you in setting up your own event management company or enterprise –

Level 2 Business Administration

Level 2 Retail Operations

Level 2 in Warehouse Operations

Level 2 Team Leading
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Course Fees (evidence may be required) Fee
Eco Inact - health, disability, caring
£0.00
Eco inactive - Skills, emp, progression
£0.00
I am aged 19-23 (on the 31st August) and do not already have a level 2 qualification
£0.00
I am aged 19-24 (on the 31st August) and have a EHCP
£0.00
I am aged under 19 (on the 31st August)
£0.00
I am currently under formal redundancy consultation
£0.00
I am employed and have earnings of less than £26,800 per year (inc any benefit payments)
£0.00
I am unemployed and in receipt of Employment Support Allowance
£0.00
I am unemployed and in receipt of Job Seekers Allowance
£0.00
I am unemployed and in receipt of Universal Credit with a take home pay less than £952 (or £1534 for a joint claim) per month
£0.00
I am unemployed, not in receipt of any benefit and am seeking employment in relation to this course that i am enrolling onto.
£0.00
Standard Course Fee
£0.00